WHAT BENEFITS DO I MAKE THE ORDER BY THE WEBSITE www.moissanitefancy.pl?

Setting up an account in our store opens up a number of possibilities for the client. First of all, he is able to view the history of all his orders, he also has quick access to his account, has the ability to check the current status of the order, as well as its re-submission. For users who set up an account in our store, we anticipate the possibility of using the rebate loyalty program and the option of receiving a newsletter with attractive promotions.

CAN I SUBMIT A PHONE OR MAIL ORDER?

The order can be placed by phone by calling +48733072020, or by e-mail via the contact form or by sending a message with the order directly to our inbox sklep@moissanitefancy.pl or moissanitefancy@gmail.com.

HOW TO CORRECTLY SUBMIT ORDER?

After adding the product to the basket, select a convenient form of payment and complete the delivery address form and a contact telephone number for the courier. At the e-mail address provided you will receive a message confirming the order, which will contain the order number and all details of the transaction.

DO I HAVE TO ESTABLISH A POINT IN A STORE TO SUBMIT A ORDER?

Creating an account in our store is optional. We provide our clients with a purchase option without registration, thanks to which they can place a one-time order.

WHAT IS THE TIME TO PROCESS THE ORDER?

The date of delivery of the Product to the Customer depends on the supplier's choice, the maximum period is 7 working days in Poland and 14 days delivery abroad, unless a description of the product is shorter in the description of the Product or when placing an order. The term should be counted as follows:

If the Customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the funds on the Seller's account,

In the case of the Client's choice of the method of payment on delivery - from the day of concluding the Sale Agreement.

BUT I PAY FOR A DELIVERY?

PLN 17 DPD courier (payment in advance)

PLN 22 DPD courier (payment on delivery)

PLN 11 Poczta Polska (top payment)

 

WHAT IF A SHIPMENT WILL BE DAMAGED DURING TRANSPORT?

After receiving the parcel and finding the damage if possible, please write down the damage report with the courier delivering the parcel (having the protocol speeds up the time of consideration of the complaint). Please also send an e-mail immediately to the address sklep@moissanitefancy.pl or moissanitefancy@gmali.com containing the order number and a brief description of the problem. Your complaint will be processed by us in the shortest possible time.